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PolicyLeap Refund Policy

Last updated Oct 19, 2026

Digital product: no refunds once a working file is downloaded. If generation fails, we fix it or refund you.

  • Refunds only for: a failed or incomplete generation, a corrupt file, a duplicate charge, or a charge for the wrong plan, and only when we cannot fix it.
  • Ask within: 14 days of the charge, by email to info@logicalleap.io.
  • Annual renewals: refundable within 14 days of the renewal charge only if nothing was generated or downloaded after the renewal.
  • Cancel any time: access lasts to the end of your paid year.

This policy is part of the PolicyLeap Terms of Service. PolicyLeap is provided by Logical Leap LLC. The free plan gives you a full AI acceptable-use policy, so you can see the quality of PolicyLeap before you pay.

1. What qualifies for a refund

We refund only in these cases, and only when we cannot fix the problem:

  • the generation failed or was incomplete;
  • a file is corrupt, empty, or will not open;
  • you were charged twice for the same purchase;
  • you were charged for a different plan than the one you chose.

We fix or regenerate first. If we cannot, we refund the charge in full. Duplicate charges, and the extra amount on a wrong-plan charge, are refunded.

2. What does not qualify

Downloading a fully generated, working file ends the right to a refund. These do not qualify:

  • a working file was downloaded;
  • you changed your mind;
  • you bought the wrong plan and then used it;
  • you did not like the wording, tone, or length of the policy;
  • you forgot to download your files before leaving the page or before your access ended.

3. Pro + Annual Refresh renewals

  • We send a reminder email before each renewal.
  • A renewal charge can be refunded in full only if you request it within 14 days after the charge and nothing was generated or downloaded after the renewal. The plan then ends.
  • Otherwise, renewal charges are not refundable.
  • You can cancel any time with the "Manage subscription" link on the review page or by email. Your access lasts to the end of the year you paid for. We do not give partial refunds for unused time.

4. How to request a refund

Email info@logicalleap.io within 14 days of the charge. Include:

  • the email you used at Stripe Checkout;
  • your Stripe receipt, or the date and amount of the charge;
  • what went wrong and, if you can, the file you received.

PolicyLeap does not save your content, so these details help us find and fix the problem.

5. Response time

  • We reply within 2 business days.
  • We fix the problem or make a refund decision within 5 business days.
  • Approved refunds, including any tax charged, go back to the original card through Stripe and usually appear within 5 to 10 business days, depending on your bank.

6. Chargebacks and disputes

Please contact us first. Most problems can be fixed quickly by email.

Opening a dispute with your bank ends paid access tied to that payment. We respond to disputes with our order and delivery records.

7. When access ends

  • Industry Pro: paid access ends if the purchase is refunded or disputed.
  • Pro + Annual Refresh: access ends at the end of the paid year after you cancel, or right away if the charge is refunded or disputed.

8. Your rights under law

Nothing in this policy limits any refund right you have under law that cannot be waived.

9. Contact

Logical Leap LLC, Las Vegas, Nevada, info@logicalleap.io